Riverside County Social Services Selects i-Resonate Prooflex for AI-Powered Writing Compliance and PII Redaction
March 19, 2026, San Francisco, CA — Chipsy.io today announced that Riverside County in California has issued its intent to award notice for implementation of i-Resonate Prooflex in its Department of Social Services. Prooflex is an AI-powered suite of writing compliance tools for producing documents that are accurate, defensible, and audit-ready from the start.
“Our goal in bringing Prooflex to market as a reseller is to support state, local, and education agencies with the latest AI technology while recognizing that technology must adapt to the ways in which their staff work,” said Ren Agarwal, CEO of Chipsy.io. “Prooflex is an aid for clients, not a replacement for their employees.”
Human-in-the-Loop AI Solution
Prooflex is designed with the recognition of the vital importance of human decision-making at every step. While Prooflex makes the critical work of government more efficient, all recommendations are designed with human-in-the-loop so that trained staff are prompted to accept each recommendation. This is especially important due to the sensitive matters government agencies work on. Content changes are only implemented with human approval.
Compliance Language Check
Government agencies face serious risk when documents contain language that doesn’t meet legal or regulatory standards. Prooflex AI analyzes writing in real time, flagging problematic phrasing and suggesting compliant alternatives, helping agencies produce documents that are accurate, defensible, and audit-ready from the start.
Bias Detection and Removal
Prooflex includes a bias detection capability that identifies language in case notes, reports, and formal documents that may reflect differential treatment or reinforce inequities. The system surfaces flagged content alongside equity-aligned alternatives, supporting agencies in meeting civil rights requirements and sustaining public trust.
Seamless Microsoft Integration
Prooflex delivers its full suite of capabilities as a plug-in inside Microsoft Word and Microsoft Outlook, requiring no new platform, no workflow disruption, and no change management overhead for IT departments. Staff can access compliance checks, bias detection, and PII redaction without leaving the applications they already use daily.
PII Redaction
Government agencies handle some of the most sensitive personal information including case histories, medical records, criminal backgrounds, and family details. Prooflex automatically identifies and redacts personally identifiable information, generating audience-appropriate versions of documents and significantly reducing both the risk of accidental disclosure and the manual workload that redaction currently demands.
About Chipsy.io
Chipsy.io, based in San Francisco, is the national exclusive reseller of i-Resonate for state, local, and education agencies. Beyond its government practice, Chipsy.io serves clients in healthcare, arts and entertainment, fintech, and highly regulated industries including energy and insurance. Chipsy.io’s capabilities also include custom software development, data engineering, and system integration. Chipsy.io is a brand of Mercury360 LLC.