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Customer Communication Management (CCM) for seamless, personalized engagement across every touchpoint.
As a Newgen Premium Partner, Chipsy.io offers complete implementations of the NewgenONE platform for robust customer communication management.
Engage your customers in real time across their preferred channels, with complete enterprise-wide visibility and control.
Design interactive, brand-compliant communications with no coding required. Provide responsive, self-service document generation through easy-to-use portals.
With the cloud-native NewgenONE platform, your communication processes scale effortlessly while ensuring data security and compliance with regulatory standards.
"Newgen CCM has been overwhelmingly positive. We use it exclusively to send bulk sms and emails to our customers regarding transactional updates about their card usage."
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Communication Designer
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Communication Distribution
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Communication Generation
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Monitoring
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Templates
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Digital and Social Sensing
Create highly personalized and engaging customer communications with an intuitive drag-and-drop interface. Our component-based design approach ensures consistency, compliance, and standardization across all communications. Embed a range of elements—such as graphs, charts, tables, images, fillable fields, and barcodes—to enhance message clarity and impact. Multi-lingual capabilities further support global reach, enabling seamless engagement with diverse audiences.
NewgenONE Communication Designer Features
Intuitive Visual Designer
Drag-and-drop tool with a user-friendly interface for capturing variables and data fields.Device-friendly, Multi-lingual Communications
Create responsive, HTML-supported emails, PDFs, and messages. Multi-lingual and PDF/UA-compliant for accessibility.Modern, Templatized Communications
Use images, charts, and master templates for quick, reusable, and visually appealing communications.
Versioning, Sorting, and Bundling
Manage template versions, assign rights, and bundle communications based on criteria like location.Data Privacy and Security
Ensure security with configurable passwords, digital signatures, encryption, and two-factor authentication.Third-party Data Integration
Seamless integration with third-party data sources like MS SQL, Oracle, CSV, JSON, and XML files.
Brochure
Customer Reviews
Utilize a unified system to manage, track, and distribute communications seamlessly across email, SMS, and WhatsApp, ensuring customers receive timely messages on their preferred channels. Our dynamic distribution engine enhances engagement while maintaining regulatory compliance for archiving both physical and electronic communications. Securely store communication records for improved accessibility and rapid retrieval, supporting your organization’s commitment to compliance and customer satisfaction.
NewgenONE Communication Distribution Features
Unified and Configurable System
Centralized platform for timely, multi-channel communication with configurable customer preferences.Communication Distribution Efficiency
Parallel processing for quick distribution in formats like PDF, PostScript, and AFP, with short URLs via third-party services.Multi-channel Communication
Rule-based delivery across digital and traditional channels, with adaptors for social media distribution.
Content Access and Archival
Secure archival with integrations to systems like Amazon S3 and Azure Blob, enabling easy access without scripting.Communication Tracking and Validation
Track delivery, engagement, and bounce rates, with validation tools for sampling and proofing before distribution.
Brochure
Customer Reviews
Produce highly personalized communications at scale with options for batch, on-demand, and interactive formats. Customize output cycles and job-based generation to align with customer preferences, ensuring timely and relevant messaging. Leverage a comprehensive template gallery and integrate data from enterprise systems to deliver consistent, real-time communications across channels.
NewgenONE Communication Generation Features
Real-time and Ad-hoc Communications
Generate real-time, ad-hoc communications with direct access to customer information via web, mobile, or business apps.Personalized Correspondence
Create targeted, profile-based communications with an interactive editor for controlled, permission-based edits.Scheduling and Monitoring
Schedule output for key documents like bills and statements, with permission-based controls to minimize errors.
No-code Development Environment
Easily generate documents in a no-code environment, with automated document sorting and bundling for efficiency.Reporting and Collaboration
Monitor status in real time with operational reports and collaborate on reviews and approvals concurrently.Data from Multiple Sources
Populate templates with data from core enterprise systems, enabling seamless integration across applications.
Brochure
Customer Reviews
Gain a complete, 360-degree view of your customers' communication lifecycle with powerful dashboards and real-time reporting. Track communication delivery across multiple channels—print, email, and web—to ensure consistent engagement. Capture and archive detailed communication logs to meet compliance and audit requirements, safeguarding your organization’s transparency and accountability.
NewgenONE Communication Monitoring Features
Real-time Monitoring
Track communications across all channels with dashboards that offer a comprehensive, customizable view for departmental needs.Batch Communication
Manage high-volume communication batches with a dashboard for scheduling, job status, and pause/retry controls.Alerts and Notifications
Receive automatic alerts on generation and distribution status, with metrics for read/unread rates and engagement on promotions.
Flexible Reporting
Create customized, user-defined reports with charts and drill-downs, exportable to various formats like Excel.Secure Archival and Access
Archive logs for compliance, with role-based access to dashboards and reports tailored by department.
Brochure
Customer Reviews
Utilize a diverse selection of ready-to-use templates to efficiently design and manage batch, interactive, and on-demand customer communications. Easily personalize content with custom fonts, images, and messaging. Add secure e-signatures and embed targeted marketing offers to enhance customer engagement while maintaining brand consistency.
NewgenONE Communication Templates Features
Ready-to-use Template Library
Access a centralized library of standardized templates, including master templates and reusable components for consistent, efficient design.Template Approval and Management
Version control with check-in/out, multi-level approvals, and maker-checker roles for secure, role-based template management.Multi-lingual Support
Generate templates in multiple languages, delivering communications in customers’ preferred languages for broader reach.
Auto-import/Export of Templates
Easily import and export templates across users and environments, with seamless integration of PDFs and Word documents.Notifications and Reporting
Receive alerts on template approvals, and access detailed utilization reports with visual insights for performance tracking.
Brochure
Customer Reviews
Monitor customer interactions across all communication channels in real-time, leveraging AI and ML algorithms to analyze and understand context. Identify key insights to trigger automated back-end processes, enabling timely, relevant responses and faster issue resolution for enhanced customer satisfaction.
NewgenONE Digital and Social Sensing Features
AI-driven Learning
Leverage neural network-based ML models for intent, sentiment, and classification, with NLP for precise information extraction. Ready-to-use models support various industries.Multi-channel Interactions
Engage customers on their preferred channels with unified, single-stream monitoring of all incoming messages.Case Routing and Prioritization
Automatically route and prioritize customer cases based on urgency, needs, agent skills, and workload.
Automated Response and Engagement
Instantly deliver personalized, contextual responses while reviewing historical interactions for a complete customer view.Monitoring, Reporting, and Insights
Access customizable dashboards and reports with real-time, predictive insights for informed decision-making and improved CX.Platform APIs
Use REST APIs for seamless integration with on-premise, cloud, and hybrid systems, enabling smooth data flow across applications.
Brochure
Customer Reviews
Communication Designer
Communication Distribution
Communication Generation
Monitoring
Templates
Digital and Social Sensing
Communication Designer
Create highly personalized and engaging customer communications with an intuitive drag-and-drop interface. Our component-based design approach ensures consistency, compliance, and standardization across all communications. Embed a range of elements—such as graphs, charts, tables, images, fillable fields, and barcodes—to enhance message clarity and impact. Multi-lingual capabilities further support global reach, enabling seamless engagement with diverse audiences.
NewgenONE Communication Designer Features
Intuitive Visual Designer
Drag-and-drop tool with a user-friendly interface for capturing variables and data fields.Device-friendly, Multi-lingual Communications
Create responsive, HTML-supported emails, PDFs, and messages. Multi-lingual and PDF/UA-compliant for accessibility.Modern, Templatized Communications
Use images, charts, and master templates for quick, reusable, and visually appealing communications.
Versioning, Sorting, and Bundling
Manage template versions, assign rights, and bundle communications based on criteria like location.Data Privacy and Security
Ensure security with configurable passwords, digital signatures, encryption, and two-factor authentication.Third-party Data Integration
Seamless integration with third-party data sources like MS SQL, Oracle, CSV, JSON, and XML files.
Brochure
Customer Reviews
Communication Distribution
Utilize a unified system to manage, track, and distribute communications seamlessly across email, SMS, and WhatsApp, ensuring customers receive timely messages on their preferred channels. Our dynamic distribution engine enhances engagement while maintaining regulatory compliance for archiving both physical and electronic communications. Securely store communication records for improved accessibility and rapid retrieval, supporting your organization’s commitment to compliance and customer satisfaction.
NewgenONE Communication Distribution Features
Unified and Configurable System
Centralized platform for timely, multi-channel communication with configurable customer preferences.Communication Distribution Efficiency
Parallel processing for quick distribution in formats like PDF, PostScript, and AFP, with short URLs via third-party services.Multi-channel Communication
Rule-based delivery across digital and traditional channels, with adaptors for social media distribution.
Content Access and Archival
Secure archival with integrations to systems like Amazon S3 and Azure Blob, enabling easy access without scripting.Communication Tracking and Validation
Track delivery, engagement, and bounce rates, with validation tools for sampling and proofing before distribution.
Brochure
Customer Reviews
Communication Generation
Produce highly personalized communications at scale with options for batch, on-demand, and interactive formats. Customize output cycles and job-based generation to align with customer preferences, ensuring timely and relevant messaging. Leverage a comprehensive template gallery and integrate data from enterprise systems to deliver consistent, real-time communications across channels.
NewgenONE Communication Generation Features
Real-time and Ad-hoc Communications
Generate real-time, ad-hoc communications with direct access to customer information via web, mobile, or business apps.Personalized Correspondence
Create targeted, profile-based communications with an interactive editor for controlled, permission-based edits.Scheduling and Monitoring
Schedule output for key documents like bills and statements, with permission-based controls to minimize errors.
No-code Development Environment
Easily generate documents in a no-code environment, with automated document sorting and bundling for efficiency.Reporting and Collaboration
Monitor status in real time with operational reports and collaborate on reviews and approvals concurrently.Data from Multiple Sources
Populate templates with data from core enterprise systems, enabling seamless integration across applications.
Brochure
Customer Reviews
Monitoring
Gain a complete, 360-degree view of your customers’ communication lifecycle with powerful dashboards and real-time reporting. Track communication delivery across multiple channels—print, email, and web—to ensure consistent engagement. Capture and archive detailed communication logs to meet compliance and audit requirements, safeguarding your organization’s transparency and accountability.
NewgenONE Communication Monitoring Features
Real-time Monitoring
Track communications across all channels with dashboards that offer a comprehensive, customizable view for departmental needs.Batch Communication
Manage high-volume communication batches with a dashboard for scheduling, job status, and pause/retry controls.Alerts and Notifications
Receive automatic alerts on generation and distribution status, with metrics for read/unread rates and engagement on promotions.
Flexible Reporting
Create customized, user-defined reports with charts and drill-downs, exportable to various formats like Excel.Secure Archival and Access
Archive logs for compliance, with role-based access to dashboards and reports tailored by department.
Brochure
Customer Reviews
Templates
Utilize a diverse selection of ready-to-use templates to efficiently design and manage batch, interactive, and on-demand customer communications. Easily personalize content with custom fonts, images, and messaging. Add secure e-signatures and embed targeted marketing offers to enhance customer engagement while maintaining brand consistency.
NewgenONE Communication Templates Features
Ready-to-use Template Library
Access a centralized library of standardized templates, including master templates and reusable components for consistent, efficient design.Template Approval and Management
Version control with check-in/out, multi-level approvals, and maker-checker roles for secure, role-based template management.Multi-lingual Support
Generate templates in multiple languages, delivering communications in customers’ preferred languages for broader reach.
Auto-import/Export of Templates
Easily import and export templates across users and environments, with seamless integration of PDFs and Word documents.Notifications and Reporting
Receive alerts on template approvals, and access detailed utilization reports with visual insights for performance tracking.
Brochure
Customer Reviews
Digital and Social Sensing
Monitor customer interactions across all communication channels in real-time, leveraging AI and ML algorithms to analyze and understand context. Identify key insights to trigger automated back-end processes, enabling timely, relevant responses and faster issue resolution for enhanced customer satisfaction.
NewgenONE Digital and Social Sensing Features
AI-driven Learning
Leverage neural network-based ML models for intent, sentiment, and classification, with NLP for precise information extraction. Ready-to-use models support various industries.Multi-channel Interactions
Engage customers on their preferred channels with unified, single-stream monitoring of all incoming messages.Case Routing and Prioritization
Automatically route and prioritize customer cases based on urgency, needs, agent skills, and workload.
Automated Response and Engagement
Instantly deliver personalized, contextual responses while reviewing historical interactions for a complete customer view.Monitoring, Reporting, and Insights
Access customizable dashboards and reports with real-time, predictive insights for informed decision-making and improved CX.Platform APIs
Use REST APIs for seamless integration with on-premise, cloud, and hybrid systems, enabling smooth data flow across applications.
Brochure
Customer Reviews
Communication Designer
Create highly personalized and engaging customer communications with an intuitive drag-and-drop interface. Our component-based design approach ensures consistency, compliance, and standardization across all communications. Embed a range of elements—such as graphs, charts, tables, images, fillable fields, and barcodes—to enhance message clarity and impact. Multi-lingual capabilities further support global reach, enabling seamless engagement with diverse audiences.
NewgenONE Communication Designer Features
Intuitive Visual Designer
Drag-and-drop tool with a user-friendly interface for capturing variables and data fields.Device-friendly, Multi-lingual Communications
Create responsive, HTML-supported emails, PDFs, and messages. Multi-lingual and PDF/UA-compliant for accessibility.Modern, Templatized Communications
Use images, charts, and master templates for quick, reusable, and visually appealing communications.
Versioning, Sorting, and Bundling
Manage template versions, assign rights, and bundle communications based on criteria like location.Data Privacy and Security
Ensure security with configurable passwords, digital signatures, encryption, and two-factor authentication.Third-party Data Integration
Seamless integration with third-party data sources like MS SQL, Oracle, CSV, JSON, and XML files.
Brochure
Customer Reviews
Communication Distribution
Utilize a unified system to manage, track, and distribute communications seamlessly across email, SMS, and WhatsApp, ensuring customers receive timely messages on their preferred channels. Our dynamic distribution engine enhances engagement while maintaining regulatory compliance for archiving both physical and electronic communications. Securely store communication records for improved accessibility and rapid retrieval, supporting your organization’s commitment to compliance and customer satisfaction.
NewgenONE Communication Distribution Features
Unified and Configurable System
Centralized platform for timely, multi-channel communication with configurable customer preferences.Communication Distribution Efficiency
Parallel processing for quick distribution in formats like PDF, PostScript, and AFP, with short URLs via third-party services.Multi-channel Communication
Rule-based delivery across digital and traditional channels, with adaptors for social media distribution.
Content Access and Archival
Secure archival with integrations to systems like Amazon S3 and Azure Blob, enabling easy access without scripting.Communication Tracking and Validation
Track delivery, engagement, and bounce rates, with validation tools for sampling and proofing before distribution.
Brochure
Customer Reviews
Communication Generation
Produce highly personalized communications at scale with options for batch, on-demand, and interactive formats. Customize output cycles and job-based generation to align with customer preferences, ensuring timely and relevant messaging. Leverage a comprehensive template gallery and integrate data from enterprise systems to deliver consistent, real-time communications across channels.
NewgenONE Communication Generation Features
Real-time and Ad-hoc Communications
Generate real-time, ad-hoc communications with direct access to customer information via web, mobile, or business apps.Personalized Correspondence
Create targeted, profile-based communications with an interactive editor for controlled, permission-based edits.Scheduling and Monitoring
Schedule output for key documents like bills and statements, with permission-based controls to minimize errors.
No-code Development Environment
Easily generate documents in a no-code environment, with automated document sorting and bundling for efficiency.Reporting and Collaboration
Monitor status in real time with operational reports and collaborate on reviews and approvals concurrently.Data from Multiple Sources
Populate templates with data from core enterprise systems, enabling seamless integration across applications.
Brochure
Customer Reviews
Monitoring
Gain a complete, 360-degree view of your customers' communication lifecycle with powerful dashboards and real-time reporting. Track communication delivery across multiple channels—print, email, and web—to ensure consistent engagement. Capture and archive detailed communication logs to meet compliance and audit requirements, safeguarding your organization’s transparency and accountability.
NewgenONE Communication Monitoring Features
Real-time Monitoring
Track communications across all channels with dashboards that offer a comprehensive, customizable view for departmental needs.Batch Communication
Manage high-volume communication batches with a dashboard for scheduling, job status, and pause/retry controls.Alerts and Notifications
Receive automatic alerts on generation and distribution status, with metrics for read/unread rates and engagement on promotions.
Flexible Reporting
Create customized, user-defined reports with charts and drill-downs, exportable to various formats like Excel.Secure Archival and Access
Archive logs for compliance, with role-based access to dashboards and reports tailored by department.
Brochure
Customer Reviews
Templates
Utilize a diverse selection of ready-to-use templates to efficiently design and manage batch, interactive, and on-demand customer communications. Easily personalize content with custom fonts, images, and messaging. Add secure e-signatures and embed targeted marketing offers to enhance customer engagement while maintaining brand consistency.
NewgenONE Communication Templates Features
Ready-to-use Template Library
Access a centralized library of standardized templates, including master templates and reusable components for consistent, efficient design.Template Approval and Management
Version control with check-in/out, multi-level approvals, and maker-checker roles for secure, role-based template management.Multi-lingual Support
Generate templates in multiple languages, delivering communications in customers’ preferred languages for broader reach.
Auto-import/Export of Templates
Easily import and export templates across users and environments, with seamless integration of PDFs and Word documents.Notifications and Reporting
Receive alerts on template approvals, and access detailed utilization reports with visual insights for performance tracking.
Brochure
Customer Reviews
Digital and Social Sensing
Monitor customer interactions across all communication channels in real-time, leveraging AI and ML algorithms to analyze and understand context. Identify key insights to trigger automated back-end processes, enabling timely, relevant responses and faster issue resolution for enhanced customer satisfaction.
NewgenONE Digital and Social Sensing Features
AI-driven Learning
Leverage neural network-based ML models for intent, sentiment, and classification, with NLP for precise information extraction. Ready-to-use models support various industries.Multi-channel Interactions
Engage customers on their preferred channels with unified, single-stream monitoring of all incoming messages.Case Routing and Prioritization
Automatically route and prioritize customer cases based on urgency, needs, agent skills, and workload.
Automated Response and Engagement
Instantly deliver personalized, contextual responses while reviewing historical interactions for a complete customer view.Monitoring, Reporting, and Insights
Access customizable dashboards and reports with real-time, predictive insights for informed decision-making and improved CX.Platform APIs
Use REST APIs for seamless integration with on-premise, cloud, and hybrid systems, enabling smooth data flow across applications.
Brochure
Customer Reviews